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Shipping and Tracking Policy

118CBD is a marketplace made up of independent sellers who run their own shops. To minimise risk to both buyers and sellers we have a strict shipping policy all sellers must agree to.

Delivery and dispatch times

What to do

  • Dispatched all orders within two business days via a supported courier. See the list of Supported Couriers.
  • For items above £150, use delivery and signature confirmation which will help to protect you should a request be opened that the item wasn’t received.

What not to do

Say that you’re not responsible for item delivery, or for ensuring that the item is delivered. For example, these statements aren’t allowed:

  • ‘I’m not responsible for the item once it’s been dropped in the mail’
  • ‘I’m not responsible for items lost in the post’
  • ‘Without insurance, I can’t be responsible for items lost in the post’

Postage

All orders must reach the buyer within five days from the date the order was dispatched via tracked delivery.

What you can charge

  • Actual postage cost: This is the final postage charged.
  • Packaging cost: This can include the cost of packaging materials.
  • Delivery confirmation and extra services: If these options are offered to the buyer, you can only charge what they actually cost: Proof of postage, Recorded delivery, Proof of delivery, Signed for proof of delivery,Special dispatch fees

Free postage

  • You can offer free postage to select or all destinations.
  • For a destination with free postage, no other fees related to postage, dispatch, insurance or packaging can be charged.
  • Remember, you can’t change the postage method to a slower option once the buyer has committed to purchase the item.

What you’re not allowed to charge

  • Insurance: Sellers aren’t allowed to charge a separate fee for insurance, although they still need to make sure their item arrives as described. Business sellers may choose to purchase postal insurance; however, they can’t pass this cost onto buyers.
  • Tariffs, duties, and customs fees: For international transactions, sellers aren’t allowed to collect tariffs, duties, or customs fees. (Buyers may be responsible for paying these fees as required by country laws.) Don’t inappropriately classify an item as a gift in order to avoid certain duties, tariffs, or customs fees. UK law prohibits submitting false or misleading customs information.

Where our commission is based on a percentage of the sale price, you may not artificially inflate the delivery charge and reduct the price of the product in order to reduct commission. If we beleive that you do som we may immediately cease to deal with you.

Tracking

Tracking data lets buyers know where their item is throughout the dispatch and delivery process, and can be critical in cases where the buyer claims they didn’t receive an item.

What to do

  • Choose the shipping provider used from the Supported Couriers.
  • Upload accurate tracking details.
  • Upload tracking details within two business days of the order.
  • Enter the date the order was dispatched.

What not to do

  • Upload information other than valid tracking in the tracking field, including tracking not associated with the transaction.
  • Upload tracking information later than the dispatch time window promised in your listing.

Supported Couriers

All orders must be sent via tracked delivery using one of the following couriers. If you would like to use a courier which is not on the list below please complete our Request new shipping provider.

  • Royal Mail
  • ParcelForce
  • DHL
  • DPD
  • UPS

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